Frequently Asked Questions
How do I transfer the electricity bill of my new apartment to my name?
The best way to transfer the Hydro account to your name is by contacting the hydro-Quebec residential line, by phone: (514)385-7252 & 1(888)385-7252 or through this link: http://www.hydroquebec.com/contact-us/?from=customerSpace#residential
?
Trash and recycling collection days and times differ depending on the area, the best way to find out is by clicking the following link: https://servicesenligne2.ville.montreal.qc.ca/sel/infocollectes/?lang=en
Absolutely not, It is prohibited to place any type of bag, thrown items, or furniture anywhere inside the building.
I would like to share Internet with another tenant to split the cost, is that possible?
Possibly, We recommend that you communicate with your neighbours to see if there's a possibility of sharing internet.
Yes, it is a tenant's responsibility to change an expired lightbulb, if you need assistance in doing so, we recommend looking at online resources to learn how to do it as it is quite easy to do.
This usually means that the battery life of your smoke detector has ended, and you need to change it,
Here's an instructional video on how to do so: https://www.youtube.com/watch?v=Pt2DdzO4glM
If any of the appliances in your apartment is malfunctioning or not working properly, it is important to inform us by email specifying the problem in detail and when it started, and by also sharing attached photos /video(or video link) of the appliance in question.
In that case, it is best to shut off the water from the main valve under the toilet tank when not using it, it is mandatory to inform us about it by emailing us a clear photo/video(ot video link) of the leak so we can better understand the issue and send a technician as soon as possible.
If there's a leak happening under any sink in the apartment, the first you need to do is place some type of bucket under the sink while using it, then shut off the water valves under the sink when not using the water, it is mandatory to inform us about it by emailing us a clear photo/video(ot video link) of the leak so we can better understand the issue and send a technician as soon as possible.
If you happen to see a leak anywhere in your apartment, it is mandatory to inform us about it by emailing us a clear photo/video(ot video link) of the leak so we can better understand the issue and send a technician as soon as possible.
If you notice that you do not have any hot water, the first thing you need to do is verify your breaker box switch make sure it is switched ON,
To learn what the breaker box looks like, we recommend that you check the following link:
http://www.cardosoelectrical.com/wp-content/uploads/2014/09/breaker-box-1.jpg
If the switch is ON and the water is still not hot, kindly contact us so we may send you a technician at the earliest time .
In case of a leaky faucet, it is best to shut off the water from the main valve under the sink when not using it, then it is mandatory to inform us about it by emailing us a clear photo/video(or video link) of the leak so we can better understand the issue and send a technician as soon as possible.
A clogged sink is a very common problem that tenants face quite often, and it is due to mainly two reasons:
1- Hair stuck inside the drain of the bathtub/bath sink
2- Food remains and/or oil thrown in the drain of the kitchen sink.
It is prohibited to throw food or oil in the kitchen sink drain, it is ideal to drain it in some type of container or bottle then throw it in the garbage,
or if you like recycling, you can reuse it in many other environmentally sustainable ways,
kindly check this link: https://www.wikihow.com/Dispose-of-Cooking-Oil
In order to prevent clogs from happening in the first place in a sink , it is recommended to use a drain filter such as the ones in the following link:
In case a clog happens and the tenant realizes this too late, the first step you can take is using household products,
kindly check this link: https://lifehacker.com/5824780/how-to-unclog-a-drain
If that doesn’t work, you might want to consider buying drain removing products such as the ones in the following link:
If none of the above solutions works, kindly contact us so may send a specialist to fix your drain problem for a fixed fee of 50$
If any of the building washers or dryers are malfunctioning or stop working,
it is mandatory to inform us about it by emailing us a clear photo/video (or video link) so we can send a
technician
as soon as possible.
We would also request that you put an “Out of Order” sign on the appliance so to warn others from using it and potentially losing their money.
First, it is best to remain calm when this occurs, then kindly inform us in detail about the situation (take a video if possible then email it to us) so we can address the issue with the tenant, in case of a repeat incident or if the first offence seems out of control, then the best course of action would be to call 911, that way, if a tenant gets a ticket for a disturbance he’s causing to others, an eviction process can be initiated by management based on that ticket.
Here's how the lease transfer works with these 4 steps:
1- you find another tenant to take over your apartment(post on kijiji, craigslist…. etc.)
2- have that person submit an application so we could run their information
3- you pay the fixed fee of 313$ (Credit application fee + lease transfer fee )
4- we confirm accepting the new tenant (the person you found needs to pass the credit application,
finding another tenant does NOT mean that we have automatically accepted this person).
Only after these 4 steps are done, a lease transfer would be accepted.
Below are the links for the rental applications:
English:
https://drive.google.com/file/d/1VbQrXk4Ax2Mt1uTj0XzxLO4NBgKaNFH6/view
Français:
https://drive.google.com/file/d/1zYVSnItABo5faDj6L1GAAlhJP-eAZ0lv/view
The credit application may be returned to us by email, as a PDF or a high-resolution photo that’s attached(making sure that all of the information is visible). Additionally, if you find it difficult to rent your apartment and fail to find another tenant, you can always pay the lease breaking fee that consists 313$ + 3 total months of your current rent amount(your rent x3). Kindly consult us for more information regarding this option.
It is prohibited to smoke anywhere inside the building, so if you notice that a person is smoking on the premises, kindly inform us by email specifying the apartment number of the suspected person (best with photo and/or video evidence if possible), so we can address the offence with the tenant.
In case a plug or a light-switch does not work in your apartment, the first thing you need to check is your breaker box to make sure that all the switches are turned ON, if all the switches are ON and your plug or a light-switch still do not work, it is man datory to inform us about it by emailing us a clear photo/video of video link) of it so we can send a technician as soon as possible.
In case of an ant problem, the first step should be to clean up the area where the ants have been spotted,
the second step, is to remove any open food items close to that area,
place them
into sealed
containers before returning them.
In case of a presence of an open garbage container/bag in that area, it needs to be replaced with a closed one.
The third and final step, is treating the infested area,
you might want to try using ant traps such as the one’s found in the following link:
https://www.amazon.ca/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=ant+traps
If the problem persists and the ants keep coming back after trying ant-traps, kindly inform us so we can assist you in solving the problem.
In case of a mouse/rat situation,
it is mandatory to inform us about it by emailing so
we can send a
technician
as soon as possible.